Technical Support Intern, Pretoria

Technical Support Intern | Pretoria | 3-Month Fixed-Term Contract

Kickstart your career in tax administration and practitioner support with South Africa’s leading professional tax body. This opportunity offers hands-on exposure to SARS processes, technical tax support, AI-assisted workflows, and professional stakeholder engagement.

The South African Institute of Taxation (SAIT) is looking for a motivated and detail-oriented Technical Support Intern to join its Technical Practitioner Support & Relations division. This team plays an essential role in supporting tax practitioners through technical assistance, practitioner engagement, SARS escalation processes, and technical communication initiatives.

This role is ideal for a recent graduate or final-year student studying part-time who has a strong interest in taxation, compliance, and structured technical environments. You’ll gain practical exposure to practitioner support operations while contributing to meaningful initiatives that improve member engagement and technical knowledge-sharing.

SAIT is South Africa’s recognised professional body for tax professionals, committed to advancing the tax profession through education, technical excellence, advocacy, and practitioner support. The organisation works closely with tax practitioners and stakeholders to strengthen tax administration and professional standards across the country.

What You’ll Do

• Assist with Tax Helpline administration, including downloading, organising, and cleaning datasets
• Track allocated practitioner queries and maintain accurate records
• Maintain SARS escalation registers and assist with submissions and follow-ups
• Support the compilation of practitioner-focused FAQs and technical content
• Assist with webinar material, social media content, and practitioner communication initiatives
• Perform data de-identification to support confidentiality and compliance requirements
• Organise technical inputs into structured working documents and knowledge resources
• Assist with maintaining and classifying AI knowledge base content
• Identify outdated or duplicated information and support quality control initiatives
• Support member engagement activities and monitor communication insights
• Prepare meeting packs, summaries, and regional issue consolidation reports
• Assist with scheduling meetings and coordinating administrative logistics

What You Bring

• Completed or currently studying towards a qualification in Taxation or Law with tax exposure
• Strong interest in South African tax administration and SARS processes
• Understanding of basic tax principles, including Income Tax and VAT
• Strong written communication skills and excellent attention to detail
• Good digital literacy, including Microsoft 365 proficiency
• Familiarity with AI tools will be advantageous
• Ability to work with structured information and large datasets
• Strong organisational skills and ability to manage multiple priorities
• Professional approach to handling confidential information

What Success Looks Like

• Accurate and organised management of practitioner support records and datasets
• Timely support on SARS escalation tracking and communication follow-ups
• High-quality technical support material and knowledge base contributions
• Efficient coordination of member engagement and regional support activities
• Strong administrative support that improves team efficiency and practitioner service delivery